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| Dear Novus | |
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| Tweet Topic Started: Mar 31 2010, 12:03 PM (340 Views) | |
| Walker | Mar 31 2010, 12:03 PM Post #1 |
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The Local Hobo
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I want to wring charter's neck. They are driving me absolutely nuts. Between the 11:30am to 7pm timeframe, my internet consistently drops every 15-20 minutes with a T3 timeout and no unicast maintenance. I have gone through probably 3 different people from India or god knows where and all they did was try to sell me new services, I chewed out their supervisor and they've sent out one of their lackeys who was absolutely convinced it was the modem at fault. 15 minutes after he walks out the door it does it again, and all I can say to them on the phone is I told you so. Finally got someone that speaks english and he's running in circles trying to find some higher-ups who will actually assist and listen to the problem instead of being so defensive that their system is perfect and incapable of being unstable. How the crap do I convince them that they need to do a complete line sweep and refresh the cascade so the interference stops bouncing everyones connection during peak hours? It isnt just me that is having issues. It is everyone that I know in this area that has a problem. |
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| Walker | Mar 31 2010, 12:27 PM Post #2 |
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The Local Hobo
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The guy just called me back and oh my god they actually listened! He had written down everything I said and argued it to their highest level techs and they said alright alright we'll look. A few minutes after they began investigating they said they logged a load of error codes saying that they're picking up heavy interference in my whole area from the AT&T Uverse lines, so they're sending out a group of bucket trucks to shield all of the receivers and do a line sweep. If that doesn't fix it they're going to do some more administrative bypasses to keep the ball rolling and take it a step further to the plant. Plus I'll be getting some major discounts on the internet for the next bill since they've accepted it was their fault. Yay discounts! |
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| Novus'Olm | Mar 31 2010, 01:15 PM Post #3 |
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Jedi Master
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Sorry I didn't see this earlier, but yeah, I was just on the phone dealing with a few of those, sent over to Repair and then they sent an email explaining the problem. Once again, proof that AT&T UVerse is a POS company that does nothing but make the service in an area worse than it already was, just for the fact of saving a general startup cost, and then charging twice as much the next year (2 year contracts.. yuck) Let me know via PM if this worsens, PM me your acct number, and I'll get someone on it.. PMs go directly to my cell. |
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| Aries | Mar 31 2010, 05:12 PM Post #4 |
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A Jedi Master of Posting
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funny. i actually have uverse and aside from the fact that the router will randomly crash (the router needs to be replaced but we are all too lazy to call it in :P) it's actually pretty decent. only time i experience lag is when EVERY computer in the house plus my xbox is being used. not defending it or anything just saying my experience with it. plus because we (as in me n dad) work for OSI (its the outback steakhouse chain of restaurants) we get a 10% discount on ATT stuff :X |
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| Walker | Mar 31 2010, 05:19 PM Post #5 |
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The Local Hobo
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Some of my friends have switched over to AT&T Uverse for the entire bundle, and they'll give you a $200 check just for signing up with no commitment and a locked rate. I've compared the prices side by side and in the areas they offer the right packages, it is cheaper with AT&T. Charter has thoroughly gotten on my nerves lately with how every month our bill goes up another $5-10 for no reason with hidden fees and taxes. This crap going on even affects our televisions as when the signal gets interrupted we lose our on demand movie that we're watching or it'll break up the channel the point it's either a giant noise mess or a black screen. This happens on perfectly sunny, clear days of moderate temperatures. I'm hoping this will all be fixed soon. |
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| Novus'Olm | Mar 31 2010, 05:40 PM Post #6 |
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Jedi Master
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A bill will never go up "randomly" 5-10 bucks every single month... there have been some major tax increases in the St Louis area, which affect every Telecomunications company out there.. regardless of who they are, and cannot be blamed on any single company. The overall service quality, I can't really say much on because I don't live near your area and most of the calls from St Louis don't come to my call center.. I do know that the HSI speeds with us are Faster, On-Demand is a Cable exclusive, meaning AT&T can't use it, as well as with the phone system having a few features that are allowed by a Digital VOIP service such as Charter, that AT&T can't provide. Every company has its downfalls, and I've had a lot of experience working with various "Customer Service" centers in other companies, and I do have to say that we're one of the only ones I've seen where we will work with a customer to help them get their bill back down to a promotional price once it's expired.... Unfortunately, not all Representatives think that way, and the few rotten apples tend to spoil it for some customers.. I dealt with a few today where the previous rep refused to lower the cust's bill, and I ended up taking the hit.. but it's fine because it's part of my job. |
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| Walker | Apr 1 2010, 05:20 PM Post #7 |
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The Local Hobo
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I want to hug this Robert guy who's gotten all of this taken care of. This is exactly why Charter needs to ditch these retards over in the middle east or India or wherever the hell they're from and stick with customer support from the U.S. because they actually know how to get to the root of the problem and get it fixed. This dude has made my problem his (and everyone else's around here) his problem and kept driving people crazy til it got done. He's called me back every day following up to see if things are working right and has kept my modem's log open in a side window on his PC throughout his shift to track anything unusual. Last yesterday evening and all morning today, I've seen a fleet of Charter bucket trucks jumping from pole to pole installing shields and adjusting the signals. Haven't had a single T3 timeout since late yesterday afternoon. I've literally wanted to rip my own hair out every time I wait in a 600 person queue to get into private servers just to get disconnected by a timeout when I get single digits in line, or just happen to get in and see my modem power cycle. Now I just need to smack the Sith out of my router and get this IP conflict issue fixed that is happening again because the stupid technician decided hes gonna play with all my configurations when I specifically told him not to. Linksys routers are so freaking touchy but work like a dream once you get it tweaked just right, and I had found that sweet spot just for him to screw it up. Gr. I'll let you know if anything else goes wrong, Novus, and you can throw some nerdrage down my way and roll some heads like this guy did. |
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3:30 AM Jul 11